Frequently Asked Questions
Support Coordination is a NDIS-funded service that helps Participants understand and use their NDIS Plans effectively. We assist you in finding and connecting with the right providers, coordinating services, managing your budget, and achieving your goals.
Support Coordination is available to NDIS participants whose plans include funding for this service. If you’re unsure whether your plan covers Support Coordination, we can help you check and guide you on what to do next.
There are 3 levels of Support Coordination that can be included in a Participant's plan:
Level 1: Support Connection
Support to help a Participant understand their plan, connect with NDIS providers and community, mainstream and other supports to get the most out of their NDIS Plan.
Level 2: Coordination of Supports
Support to put in place a mix of supports to increase a Participant's capacity to maintain relationships, manage tasks, live more independently and be included in their community. It builds the Participant's confidence and skills to direct their lives, not just their services.
Level 3: Specialist Support Coordination
A higher level of support for Participants whose situations are more complex and who need specialist support. A Specialist Support Coordinator will assist Participants to manage challenges in their support environment and ensure a consistent delivery of service.
Social Connection Supports offers all levels of Support Coordination depending on your needs and how your plan is stated.
Both Plan Management and Support Coordination have to be funded in a Participant's NDIS Plan.
A Plan Manager pays providers for supports delivered. They also monitor the Participant's funds and provide financial report.
A Support Coordinator supports the Participant to understand and implement supports included in their plan. They also support the Participant to build skills and direction.
No additional fees apply beyond what is funded in your NDIS plan. Our charges are in line with the NDIS Price Guide and billed directly to your plan.
We provide Support Coordination services to Participants across Albury Wodonga and surrounding regions. If you are outside this area, feel free to contact us, and we will see how we can assist you.
Links
National Disability Insurance Scheme (NDIS)
The NDIS is Australia’s first national Scheme for people with disability. It provides funding directly to individuals.
NDIS Quality and Safeguards Commission | NDIS
NDIS Quality and Safeguards Commission (NDIS Commission) works to improve the quality and safety of NDIS supports and services.
The NDIS Commission can help NDIS participants, and their families and carers, to resolve concerns or complaints about NDIS supports and services. You can contact the NDIS Commission if you feel unsafe or unhappy with your services, or if you are unsure where to direct your concern.
Regional Disability Advocacy Service - Independent - Local - Free
Regional Disability Advocacy Service (RDAS) is a non-Government, not-for-profit, registered charity that assists people with disability (including family members and carers), living in North East Victoria and Southern NSW.
We provide free and independent advocacy services to ensure equality of rights and increased integration into the community.
Home - People with Disability Australia
We’re Australia’s peak rights and advocacy organisation by and for people with disability or who are d/Deaf. Since 1981, we’ve been advancing and protecting the rights, health and wellbeing of the people and communities we serve.