How to Make a Referral

  • You or a trusted person can call us directly on 0404 054 563 or email admin@scsupports.com.au to discuss your needs and start the referral process. 

  • If you work with a Plan Manager, Allied Health Professional, mainstream service provider or Government Agency, they can refer you to us by contacting us directly.  

  • During your next meeting with your LAC or NDIA Planner, let them know you would like to use Social Connection Supports for Support Coordination. You will need to provide the company name Social Connection Supports Pty Ltd, the ABN 32 680 725 562 and Provider Number 4050157943 when making the request. 

  • You can contact your LAC directly, call the NDIS on 1800 800 110 or visit your local NDIS office to advise them that you would like them to make a referral to Social Connection Supports for your Support Coordination. You will need to provide the company name Social Connection Supports Pty Ltd, the ABN 32 680 725 562 and Provider Number 4050157943 when making the request. 

The Participant holds the decision-making power regarding their supports. Social Connection Supports respects your right to exercise your choice and control, or any decision made about how and who you want as your support providers. 

We are here to answer any questions you may have or assist with the referral. 

Compliments & Complaints

At Social Connection Supports, we value your feedback and are committed to providing high quality support and services. Whether you have a compliment to share or a complaint to make, your input helps us improve and ensure that we meet your needs. 

 

How to Make a Compliment or Complaint:

  • If you would like to provide your compliment or complaint in writing, please email us at admin@scsupports.com.au. Include as much detail as possible to help us address your feedback effectively. 

  • If you would like to speak to someone on the phone, please call 0404 054 563 and we will be happy to help you.

  • If you would like to speak to us in person, please contact us via phone or email to make a time suitable for you to discuss your feedback directly. 

What Happens Next:

  • We will acknowledge receipt of your feedback with 2 business days. 

  • We respect your rights and will treat you with dignity and respect. 

  • Any information you provide will be treated confidentially. If there is a need to share the information you have provided with other relevant people, we will ask you first. 

  • We aim to resolve all complaints promptly and fairly. You will be informed of the outcome and any actions taken to address your concerns. 

If you are not satisfied with the resolution, you can escalate your complaint to the Quality Safeguards Commission. You can do this by calling 1800 035 544 or email contactcentre@ndiscommission.gov.au. 

 

Your feedback is important to us, and we are committed to continuously improving our services. Thank you for taking the time to share your thoughts with us.